Frequent Shopper Program Essay Example for Free

Frequent Shopper Program Essay The objective of this project request is to track purchases of individual customers. The customer purchases will be tracked and accumulated as loyalty points for redemption by the customer for gift items, specialty foods and other products or services as made available through partnerships with other external companies. The strategic purpose of the Frequent Shopper Program is described on the Sales Marketing page of the Kudler Fine Foods Intranet site. Purpose: Kudlers’s new initiative is tracking purchase behavior at the individual customer level and providing high value incentives through a partnership with a loyalty points program. The customer purchase behavior patterns will help Kudler refine its processes and offerings to best satisfy their values customers. Price is not the primary differentiating factor for Kudler consumers; these consumers are focused on quality and finding specialized items. Therefore, rather than providing everyday discounts to the customers for their purchase frequency like lower end markets, Kudler has partnered with a loyalty points program to provide customers with points which can be redeemed for high end gift items, airline first-class upgrades, or other specialty foods. Technology Infrastructure and Architecture The following sections of this document will provide an overview of the hardware, network, software, databases, and security requirements for the frequent shopper program. These requirements are suggestive Hardware Platform: Kudler Fine Foods currently has an elaborate network of hardware that may be used to implement the frequent shopper program. Client-Side hardware: 1. Each store uses NCR RealPOS 82XRT terminals linked to the network through a POS server. (These terminals will be used during purchasing to initiate data collection including customer ID and purchase history data for the FSP)   2.  The nineteen (at present count) corporate management and other admin personnel all utilize Dell Vostro computers running Windows 7 OS. These administration personnel also share 3 HP networked printers. (In relation to the FSP, these computers will be used by management to query and analyze customer purchase history for business service refinement. ) Server-Side Hardware: 1. POS Servers- are used to process orders from the POS terminals and connect to the Kudler network for database file storage 2. HP Blade Server system- c3000 system, Unix OS, SAP Retail SW, Print/File, Communications, Email, Storage, Web. These Servers will be used to store data regarding individual customer purchase history and queried for business analysis as well as loyalty points addition and redemption. ) Network Platform: 1. Each of the three Kudler Stores has a Local Area Network which connects together Via T3 Dedicated high speed lines. 2. Each store’s LAN is connected via 100 base T Ethernet. The communications into and out of the stores is ported through 2 Cisco routers and firewalls. 3. Each Local Area Network is also connected to the internet via 25Mbps high speed business internet connections. 4. Network Diagrams (Shown Below) Software Development Tools: 1. The Frequent Shopper Program is an additional service that will be implemented in conjunction with the existing Information Technology System used throughout Kudler Fine Foods. Because of the complexity and functionality of the existing system, it is recommended that the use of AGILE development methodologies be used to develop the FSP system and merge the application into the existing system. 2. Visual Studio 2012- This Integrated Development Environment will be used to develop the application modules and user interfaces for the FSP development. 3. The code will be implemented in the C# language. (used for module development) b. ASP. NET MVC – used to develop dynamic, interactive web based application for customers to access, monitor, and redeem loyalty points Databases: 1- Customer Table The Customer Table contains demographic data for each of Kudler’s customers. The data in this table is used to access the name and address of customers for order processing and for special mailings for anniversaries and/or birth dates, etc. Order Table The Order Table is used to record information pertinent to each Order placed with a given store. Each order will have one or more entries in the Order Line Table associated with it. 3- Order Line Table The Order Line table contains detail on items appearing on an order. One or more Order Lines are associated with each order and each Order Line references an item being purchased with its description, quantity, price, etc. 4- Item Table The Item Table stores information pertaining to products that may appear on an order. It describes goods that can be purchased from a Store. The current database tables can be re-used and combined to create the FSPoints Table The FSPoints table (Frequent Shopper Points table), will include the Customer ID and all correlating information, Item purchase history, and Item Points Value. The sum of all points’ values will be expressed and added to the Customer’s redeemable points at the end of each FSP period. User Interfaces: Describe the interface for data collection and notification to store personnel and customers. 1. The initial User Interface will remain the same at the point of sale(POS). Additional software will be added to initialize the FSP on applicable transaction.  Software modules will be initialized as needed that will collect the CustomerID as well as the individual items purchased. 2. Web Applications: Through the use of the aforementioned tools including ASP. NET and MVC, an interactive web application will be available to registered customers, and personnel to access, review, and redeem loyalty points. There will be an exclusive page created for the Frequent Shopper Program. Controls: System accuracy checks will be in place to verify unique CustomerID’s at the POS terminals. Every customer that participates in the Frequent Shopper Program will have a unique customerID. Each transaction will begin by entering this identifier which when verified for accuracy will begin collecting item purchase data. Each item is scanned at the POS, and compared to its corresponding FSPoints table to add loyalty points to the Customers FSPoint record. If the CustomerID or any items purchased to not register in the verification processing system, an exception will be returned to notify the customer and cashier at the time of purchase. Each transaction will close with a printed receipt listing the order line information, as well as the points accumulated at that transaction. A points total may be requested via the internet based Frequent Shopper Program Web application on the Kudler Fine Foods website. Security: The necessary security mechanisms need to be in place when storing and moving most data entities, especially Customer personal information. Hashing and encryption techniques will be used when sensitive data is stored in all data stores, and secure data transfer protocols (e. g. , SSL, HTTPS, and WS-Security) will be used when data is Personal Information will be secured through the use of data encryption methods and secure networking protocols when data is transmitted over the network.

Iago’s Use of Rhetorical Strategies to Manipulate Othello in Shakespear

Iago’s Use of Rhetorical Strategies to Manipulate Othello in Shakespeare’s Othello Rhetorical strategies are continually used to get a point across or to manipulate another. Iago uses many devices to put false accusations into Othello’s head. In lines 330-447 in Act 3 scene 3, Iago uses rhetorical question, imagery, and sarcasm. He questions Othello and makes him think the worst between Cassio and Desdemona, and then his use of words adds color and a picture, so it has to be right. Last his sarcasm creates the assurances Othello needed to be duped. To start, Iago uses rhetorical questions favorably to cause Othello to question Desdemona’s love for him. When Othello finishes with â€Å"†¦Than answer my waked wrath!† Iago comes back with â€Å"Is’t come to this my lord.† Later he goes into â€Å"Are...

The Giver Totalitarian Society

Issues facing parties and the United States after World War II included the Cold War and the Civil Rights Movement. Republicans attracted conservatives and white Southerners from the Democratic coalition with their resistance to New Deal and Great Society liberalism and the Republicans' use of the Southern strategy. African Americans, who traditionally supported the Republican Party, began supporting Democrats following the ascent of the Franklin Roosevelt administration, the New Deal, and the Civil Rights movement.The Democratic Party's main base of support shifted to the Northeast, marking a dramatic reversal of history. Bill Clinton was elected to the presidency in 1992, governing as a New Democrat. The Democratic Party lost control of Congress in the election of 1994 to the Republican Party. Re-elected in 1996, Clinton was the first Democratic President since Franklin Roosevelt to be elected to two terms. Following twelve years of Republican rule, the Democratic Party regained ma jority control of both the House and the Senate in the 2006 elections.Some of the party's key issues in the early 21st century in their last national platform have included the methods of how to combat terrorism, homeland security, expanding access to health care, labor rights, environmentalism, and the preservation of liberal government programs. [10] In the 2010 elections, the Democratic Party lost control of the House, but kept a small majority in the Senate (reduced from the 111th Congress). It also lost its majority in state legislatures and state governorships.The Democratic Party traces its origins to the inspiration of Democratic-Republican Party, founded by Thomas Jefferson, James Madison, and other influential opponents of the Federalists in 1792. That party also inspired the Whigs and modern Republicans. Organizationally, the modern Democratic Party truly arose in the 1830s, with the election of Andrew Jackson. Since the division of the Republican Party in the election of 1912, it has gradually positioned itself to the left of the Republican Party on economic and social issues.Until the period following the passage of the Civil Rights Act of 1964—which was championed by a Democratic president but faced lower Democratic than Republican support in Congress—the Democratic Party was primarily a coalition of two parties divided by region. Southern Democrats were typically given high conservative ratings by the American Conservative Union while northern Democrats were typically given very liberal ratings. Southern Democrats were a core bloc of the bipartisan conservative coalition which lasted through the Reagan-era.The economically activist philosophy of Franklin D. Roosevelt, which has strongly influenced American liberalism, has shaped much of the party's economic agenda since 1932, and served to tie the two regional factions of the party together until the late 1960s. In fact, Roosevelt's New Deal coalition usually controlled the nationa l government until the 1970s. [11] Based on a series of polls conducted in 2010, Gallup found that 31% of Americans identified as Democrats, 29% as Republicans, and 38% as Independents. 12] A similar series of polls conducted in 2011 found the percentage of Democrats to be the same at 31%, while a two percentile-point rise in the number of Independents, to an all-time high of 40%, appeared to stem from an equal drop in the number of those Americans identifying themselves as Republicans from the previous poll, to 27%. [13] A Pew Research Center survey of registered voters released August 2010 stated that 47% identified as Democrats or leaned towards the party; the same poll found that 43% of registered voters identified as Republicans or leaned towards the Republican party. [14]

Analysis of the poem Still I Rise - 1268 Words

Kathleen Frederick ENG4U-05 Ms. Kumpf Tuesday, July 15th, 2014 An Analysis of the poem Still I Rise by Maya Angelou African Americans have been oppressed for centuries. Despite this discrimination, people of this race have fought hard for their freedom and respect. This pursuit of equality is evident inMaya Angelou’s poem, â€Å"Still I Rise†. Angelou integrates numerous literary ideas such as various sounds, poetry forms, and key concepts.The poetic devices incorporated in Maya Angelou’s work, â€Å"Still I Rise†,heightens the overall effectiveness of the poem. Maya Angelou uses several sound techniques throughout her poem. The first one that is especially evident is rhyming. The rhyming scheme for†¦show more content†¦Like the natural elements of the moon, sun, and the tides, Angelou will rise above racial discrimination. Angelou uses this simile to provoke greater imagery to the reader through rhyming and creative word choice. Also by doing this she enhances the lyrical style and adds deeper meaning to it. Imagery is also apparent in each stanza. The imagery, â€Å"Does my sassiness upset you?/ Why are you beset with gloom?/ Cause I walk like I ve got/oil wells/Pumping in my living room†(5-8) describes how the poet will carry herself with confidence and as if she possesses a high status in society. Oil is a highly profitable resource. Angelou’s figurative expression that she has oil pumping in her living room addresses how she in a sense, possesses superiority and how that irritates black oppressors because she h as risen above the impoverished lifestyles of her ancestors. The use of this figurative language allows the reader to develop a clear sense of Angelou’s demeanour, in a creative manner. In addition, Angelou uses symbolism as a way of expressing the equality that she is trying to achieve in society. The quote, â€Å"Bringing the gifts that my ancestors gave,/I am the dream and the hope of the slave†(39-40) portrays how she is a product of the freedom her ancestor’s fought for during the Civil War. This symbolism contributes towards the overall effectiveness of the poemShow MoreRelatedAnalysis Of The Poem Still I Rise 893 Words   |  4 PagesDeclaration of Independence â€Å"all men are created equal† ( ), we are consistently observing that the fight for human rights and equality still exist today. Although African Americans have experienced and endured countless hardships and setbacks, their spirit proves to be resilient. In the unforgettable poem †Å"Still I Rise†, written by the literary giant, Maya Angelou, the poem powerfully expresses the plight of the African American people and how we have risen above racism and adversity only to survive andRead MorePoem Analysis : Still I Rise 918 Words   |  4 Pages Poetry Response Essay I would like to start this essay by commenting on a video of a poem we saw in class by Shane Koyczan called â€Å"To This Day† it touched me emotionally and almost made me cry. The poem made me reflect on life, on all the emotional hardships I had to endure in my childhood, and most of my adult life; that the loved ones around me had suffered or suffer the same fate. I realized that people who are discriminated or even hated against tend to attract one another like a herd lookingRead MoreAnalysis Of The Poem An Unknown Girl And Still I Rise Essay2661 Words   |  11 PagesBoth poems â€Å"An Unknown Girl† and â€Å"Still I rise† have a very different narrative story and both poets use various different poetic devices to draw empathy and sympathy from their audiences, however both poems covey an overall positive mood. In the poem ‘Still I Rise’ by Maya Angelou, the poet uses repetition, metaphors and similes to express to her audience about how she has overcome racism in her life through demonstrating a strong, proud and defiant attitude to inspire others. In the poem â€Å"An UnknownRead MoreAnalysis Of The Poem Still I Rise By Maya Angelou1959 Words   |  8 Pagesnumerous awards associated with her role as a feminist. Angelou s poems celebrate black people, men and women; at the same time, they bear witness to the trials of black people in this country (Cookson). In the poems â€Å"Still I Rise†, â€Å"Phenomenal Woman†, â€Å"Weekend Glory† and â€Å"Our Grandmothers† there are some similarities and differences. From the four poems, the difference is the main theme of each poem. In the poem, â€Å"Still I Rise†, the theme is about how a woman who confronts her painful historyRead MoreUxt Task 1945 Words   |  4 PagesRunning head: Analysis of â€Å"Still I Rise† 1 Analysis of â€Å"Still I Rise† When reading, â€Å"Still I Rise†, by Maya Angelou, I immediately get a sense of perseverance and pride. The author seems to be addressing her adversaries directly through her words. I love the imagery used in this poem. I can almost see the dust rising and can feel the swelling of the black ocean that the author mentions. â€Å"Cause I walk like I got oil wells pumping in my living room†(Angelou, 1978), and, â€Å"Laugh like I’veRead MoreStill I Rise1705 Words   |  7 Pagesâ€Å"Still I Rise† Poem Analysis â€Å"Still I Rise† was written by Maya Angelou, who is an African-American poet. A majority of her poems are written on slavery and life as a African- American woman. â€Å"Still I Rise† is one of the many well known. She discusses how she is treated differently and refers to her ancestry and relates to events they went through during the time of slavery and the events she continues to go through during her time period of life. â€Å"This poem has been an inspiration to peopleRead MoreMaya Angelous Still I Rise904 Words   |  4 PagesThis seminar paper will look at a poem written by Maya Angelou, Still I rise, 1978. An analysis of this poem will be provided, exploring the meaning of the poem and the language used to present a certain image to the audience. â€Å"Dr. Angelou experienced the brutality of racial discrimination, but she also absorbed the unshakable faith and values of traditional African-American family, community, and culture†(www.mayaangelou.com, 2014). This poem is Maya Angelou speaking to the audience as she explainsRead MoreI Know Why The Caged Bird Sings And Still I Rise By Maya Angelou1517 Words   |  7 PagesPoems of Color The poems â€Å" I Know Why the Caged Bird Sings† and â€Å"Still I Rise† by Maya Angelou are both poems that speak on the issues of the mistreatment of African Americans, and how these challenges were created simply by the color of one’s skin and overcome. While the poems â€Å"Mother To Son† and â€Å" Dreams† by Langston Hughes refer to the hopes of African Americans for a better standard of living, and the consequences of departing from these dreams of bettering themselves. This comparison ofRead MoreLiterary Criticism Of Literature And Literature873 Words   |  4 Pagessimile, paradox, and so on. The analysis of the literary devices depicted allow readers to engage with the text—in order to understand the interactions between the text s structure and meaning (â€Å"New Criticism | Glossary Terms | Poetry Foundation,† para.1). This paper will analyze Angelou s poem â€Å"Still I Rise† from a New Criticism perspective. Ange lou’s poem uses a simile, hyperbole, and repetition. The literary devices help readers understand the overall meaning of the poem. Angelou wants readers toRead MoreThe Importance of Determination Essay687 Words   |  3 Pagestheir way. â€Å"Mother to Son† by Langston Hughes and â€Å"Still I Rise† by Maya Angelou are two different works written by two different authors yet they both convey the same message. Together, the two authors stress the significance of pushing harder when faced with conflicts rather than simply giving up. Using figurative language and repetition, Langston Hughes and Maya Angelou effectively emphasize this message in both of their poems. In both poems, both authors attempt to convince the reader of the

Welcome to the Monkey House, Harrison Bergeron, and...

Kurt Vonnegut was a man of disjointed ideas, as is expressed through the eccentric protagonists that dominate his works. Part cynic and part genius, Kurt Vonnegut’s brilliance as a satirist derives from the deranged nature of the atrocities he had witnessed in his life. The reason Vonnegut’s satire is so popular and works so well is because Vonnegut had personal ties to all the elements that he lambasted in his works. Vonnegut’s experience as a soldier in WWII during firebombing of Dresden corrupted his mind and enabled him to express the chaotic reality of war, violence, obsession, sex and government in a raw and personal manner. Through three works specifically, â€Å"Welcome to the Monkey House,† â€Å"Harrison Bergeron,† and Slaughterhouse-five,†¦show more content†¦Nobody was stronger or quicker than anybody else. All this equality was due to the 211th, 212th, and 213th Amendments to the Constitution, and to the unceasing vigilance of agents of the United States Handicapper General.† (Harrison Bergeron, 1.) The idea behind this opening paragraph is to show how ridiculous government powers have become, as well as warn people that governments are increasingly taking over the freedom and personal attributes of the individual. The same argument and ridicule can be found expressed in the short story â€Å"Welcome to the Monkey House.† Vonnegut introduces the absurd control the government has over the individual in the fictitious society by stating â€Å"So the world government was making a two-pronged attack on overpopulation. One pronging was the encouragement of ethical suicide, which consisted of going to the nearest Suicide Parlor and asking the Hostess to kill you painlessly while you lay on a Barcalounger. The other pronging was compulsory ethical birth control.† (Welcome to the Monkey House, 30.) As a satirist, Vonnegut goes where others don’t dare; he satirizes the future in a cauti onary manner to express concern for the possibility of future government power. Sex is another element Vonnegut satirizes. Perhaps not to caution, but to reveal the twisted ways in which our current society treats sex. No doubt seen in every form of media and in every war, this theme can be found in Slaughterhouse-five andShow MoreRelated`` Harrison Bergeron `` By Kurt Vonnegut1875 Words   |  8 Pagesequal in every which way. Nobody was smarter than anybody else. Nobody was better looking than anybody else. Nobody was stronger or quicker than anybody else† (Vonnegut 864). In the futuristic short story, â€Å"Harrison Bergeron† written by Kurt Vonnegut Jr. illustrates a government implemented law of equality forced upon a society. Vonnegut a social commentator utilizes satirical events in the story to illustrate irrational thoughts and ideas from society. Satire is a special form of literature that

Criminal Court A Look At Prosecutorial Waivers - 846 Words

Transfer of Juveniles to Criminal Court: A Look at Prosecutorial Waivers The purpose of this review is to provide an informative summary of the already existing literature that examines prosecutorial waivers within the juvenile justice system and the controversy surrounding its exclusive use by prosecutors. A brief history of how the waiver came about and an overview of the waiver process in its various forms are provided. As well as a study conducted in Michigan pertaining to the use of prosecutorial waiver statutes. The aim of this paper is to review the facts surrounding prosecutorial waivers and examine past and present reform methods for juvenile offenders. In addition, an examination of the intended goals of waiving juveniles to adult criminal court is important to note because these goals should be in agreeance with the founding notions of the juvenile justice system. The necessity for development of a separate court system designed for punishing juvenile offenders came about with the idea that juveniles are â€Å"less culpable† than adult o ffenders, and therefore more adaptable to rehabilitation from their delinquent misbehavior. Building on this idea, juvenile court was established to offer intervention, rehabilitation, and protective supervision for young offenders, unlike the general idea of criminal courts aimed at punishing, incapacitating, and generating retribution. (Bishop Frazier, 1991) However, from the beginning, provisions were made to exclude someShow MoreRelatedTrying Juveniles as Adults Essay1312 Words   |  6 Pagesit is designed and up to the initial intentions, the juvenile court balances rehabilitation (treatment) of the offender with suitable sanctions when necessary such as incarceration. According to Griffin (2008) in some cases juveniles may be required to be â€Å"transferred† to adult court. In this paper I am going to discuss the three primary mechanisms of waiver to adult court: judicial waiver laws, statutory exclusion laws, and prosecutorial discretion or concurrent jurisdiction laws. Furthermore, I willRead MorePlea Bargaining And Prosecutorial Discretion1112 Words   |  5 PagesPlea bargaining and prosecutorial discretion are two crucial components in criminal procedure. The prosecution has leverage over which charges they wish to pursue against a defendant, while the defendant has the choice of adjudication of guilt. Being that time is a critical factor, each party has to weigh the pros and cons before making any decisions. The prosecution aims to enforce the harsher punishment where more time is served, whereas the defendant intends on serving the least time possibleRead MoreThe Decision For Transfer A Youth3437 Words   |  14 Pages The decision to transfer a youth to criminal court is a very sensitive subject to every individual who care about the young ones in society, because it pertains to our youths who are considered to be â€Å"the future.† Many will ask under what circumstances transfer should be allowed. Some believe that the bes t course of action regarding juvenile offenders is not transferring them to criminal court but rehabilitation – these individuals view punishment as a failed strategy for changing behavior, teachingRead MoreThe Decision For Transfer A Youth3815 Words   |  16 Pages The Decision to Transfer a Youth to Criminal Court Barrington Buchanan University of Central Florida The issue of juvenile transfer to criminal court is a very sensitive subject to every individual who care about the young ones in society, because it pertains to our youths who are considered to be â€Å"the future.† Many will ask if it is right for us to allow juveniles to be transferred to adult criminal court, and if so under what circumstances. Some believe that the bestRead MoreThe Issue Of Adult Criminal Justice System Essay2069 Words   |  9 Pagesrt There is no doubt that a juvenile offender who commits a crime should be held accountable for their actions. What the question is should that juvenile face the same crime as if committed by an adult? Should the court consider them equal? Are they just children that are nor fully mature to understand the consequences of their actions or are they young adults that do know right from wrong? The answers to these questions are all over the board with some saying no they shouldn’t be treated like anRead MoreJuvenile Crime Issues in Today’s Criminal Justice System18893 Words   |  76 Pagesconstitutional, statutory, and humanitarian rights that may be threatened by technological advances and other developments:  ©  ©  ©  © chapter 15 Juvenile Justice chapter 16 Drugs and Crime chapter 17 Terrorism and Multinational Criminal Justice chapter 18 The Future of Criminal Justice These individual rights must be effectively balanced against these present and emerging community concerns: Widespread drug abuse among youth The threat of juvenile crime Urban gang violence High-technology, computerRead MoreNational Security Outline Essay40741 Words   |  163 PagesControl in the Nuclear Age 36 Chapter 14: Measures to Reduce Tensions and Prevent War 41 CHAPTER 16: The Law of the Sea 43 CHAPTER 17: The Constitutional Framework for the Division of Nat’l Security Powers Between Congress, the President and the Court 48 The 1973 War Powers Resolution 49 II. The War Powers Resolution: A Debate between JNM and Frederick Tipson 50 CHAPTER 18: The National Security Process 60 CHAPTER 19: intelligence and Counterintelligence 63 CHAPTER 20: Access to InformationRead MoreBurning Down the House: Mortgage Fraud and the Destruction of Residential Neighborhoods11800 Words   |  48 Pagesfrequently, neophyte property investors. 20 In the federal courts, mortgage schemes are charged as bank fraud, 21 mail fraud, 22 and wire fraud 23 and, depending on the specific structure of the scheme, conspiracy to commit bank fraud, 24 money laundering, 25 aggravated identity theft, 26 bankruptcy fraud, 27 and/or false statements. 28 A handful of states have statutes that address mortgage fraud as a specific crime, 29 but in most state courts it is charged, if at all, as theft or grand larceny. Although

Communication Process and Limited Budget †MyAssignmenthelp.com

Question: Discuss about the Communication Process and Limited Budget. Answer: Introduction: Joe is being faced with a challenge since as time goes, his span of control also seems to be increasing. However, Joe should refer to the five functions of management, and he will manage to achieve the goal of accomplishing more with a limited budget. These functions are as follows; Planning, planning involves defining the goal and establishing the most effective course of action that is to be taken to achieve the goal. For this to take place, the Joe must be flexible to be able to coordinate all the departments. Also planning will involve having knowledge of all the institution's resources. Organizing, organizing will involve putting in place a structure that incorporates the all the departments that Joe controls. This will be made possible through an organization structure that shares a common value for all the departments. This will help Joe to communicate his goal and influence the staff to work together. Staffing" this function is very crucial to take note as the recent layoff has reduced the number of workforces. The function involves controlling all the management needs for the departments through assigning the right people the right tasks. This function will also involve training and development of employees. Coordinating, coordinating is that function of a manager to ensure that all the functions of management are working by aims of the institution. Joe can better exercise this function in meetings and in planning where he communicates the agendas of the institution. Moreover, coordination takes place through supervision and giving direction Controlling, controlling ensures that there are performance standards that have been established for the institution and trickles down to the departments. Joe needs to ensure control by measuring the activities of the departments agonist the key performance indicators as well as appraisal the staff under his span of control. Once Joe manages through incorporating the five functions all the departments will work together for a common goal of the institution and manage to accomplish more. The ideas above can be applied to our organization through taking the staff through training. The five functions of management is not a new concept. However, it requires that the staff revisit the area so that they can get much better understanding and as well get to learn the new ideas that have been introduced based on these functions of management. The main issue with Jennifer is that she is poor at communicating and getting along. To reach out and address the issue there is a need as the CEO to follow the five steps of communication. The first step will be to create the message that I aim to convey to Jennifer. This step will also require that I use the most appropriate medium possible, which will allow the message to be clear and concise to avoid ambiguity and manage to influence a positive reaction on Jennifer. The next step is the transmission of the created message. This step has various ways in which I can transmit the message to Jennifer. I can call her to my office and tell her the message, write an E-mail and send it to her or deliberate the issue with the Chief Accounting Officer who will then talk to Jennifer since she reports directly to him/her. The reception this step will solely rely on the recipient of the message whom in this case is Jennifer. The transmitted message through the chosen medium, either orally or written will depend on how Jennifer will receive it. However, as the CEO I will make sure that I cover all the areas adequately. The fourth step is the translation, which also falls on the recipient's side. Jennifer will translate the message conveyed and depended on how clear the information has been laid down; she will be able to make her judgment depending on how she understands the message. The translation will involve turning the possibly complex content in the message to important and manageable components. The final step is the response step; this step can also be referred to as feedback. Jennifer will conclude the communication process by taking this step. The response may occur in various ways, including, a change in behavior, oral communication to the CFO or Me the (CEO), or a written message through a letter or E-mail (Smallbusiness.chron.com, 2017). The issues with Jennifer require that she work on her personality. Besides her great talent in accounting, she also needs to improve her personality. The following areas should help to improve her personality if properly addressed: She should strive to remain happy and enlightened this will involve seeing the world in a joyful way. This will help attract her peers Jennifer should stay calm in tense situations; the calmness will instill confidence on the team that she is leading as well as portray a good personality. Through this, she should be able to control the team. Keeping an open mind is also another thing that Jennifer should consider. This will involve being flexible and being able to accommodate other peoples views without judging them. This will allow her to make many new friends and live a much more interesting life. Jennifer should consider being modest, although she has a great talent in accounting, managing to balance it in a way that her peers do view it as ego are very important area to address. Addressing this area will not only make her more attractive but also e able to mentor her team to reach the same level. All the addressed areas above are intrinsic meaning they depend on the individuals effort in trying to improve them. However, as the CEO, I can hear by appreciating her efforts and showing her that she is a valuable member of our organizational team to improve her self-confidence. Moreover, I can convince the rest of the team to support her and approach her. From this point I will occasionally ask her who she how many people, she has managed to make friends with within the organization, as well as how many pressing situations she has managed to handle calmly. Pascal is aiming to merge two departments in the insurance company. This process is not as simple as it sounds as it causes chaos. To better merge these departments and form a strong and unified team he should do the following: The first step for Pascal should to first assess where the two departments are currently positioned regarding the circumstances to be developed as a result of the merger. Pascal should carefully plan the merger and manage the integration to tap the opportunity to strengthen the abilities of the combined departments. The next step will involve the two departments on the changes that are about to take place so that they can be prepared. Moreover, this step will involve consulting with the two departments so that time can be set for the merger. The third step is assessing the human impact since whenever departments are merged, a few employees must leave. Therefore, it is good to identify who is leaving and how to inform them. The final step is to establish a common ground and common values, which the merged department will be sharing to enable them to focus on achieving the company goal. Once Pascal follows these steps in merging the departments, he will manage to reduce conflicts and ensure the merge takes place smoothly (Jane, 2017). References Smallbusiness.chron.com. (2017).5 Steps to the Communication Process in the Workplace. [online] Available at: https://smallbusiness.chron.com/5-steps-communication-process-workplace-16735.html [Accessed 28 Apr. 2017]. Jane, K. (2017).EMCVoice: 3 Ways To Successfully Combine IT Departments In A Merger. [online] Forbes. Available at: https://www.forbes.com/sites/emc/2014/07/14/3-ways-to-successfully-combine-it-departments-in-a-merger/#7a2bee7c4e41 [Accessed 28 Apr. 2017].